At a glance
Description Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Alternate titles
- Application Customer Service Representative (Application CSR)
- Application Support Engineer
- Applications Analyst
- Automatic Data Processing Customer Liaison (ADP Customer Liaison)
- Call Center Support Representative (Call Center Support Rep)
- Cloud Operations Specialist
- Computer Customer Support Specialist
- Computer Hardware Technician (Computer Hardware Tech)
- Computer Help Desk Representative (Computer Help Desk Rep)
- Computer Help Desk Specialist
- Computer Lab Assistant (Computer Laboratory Assistant)
- Computer Operations Technician (Computer Operations Tech)
- Computer Operator
- Computer Specialist
- Computer Support Specialist
- Computer Support Tech (Computer Support Technician)
- Computer System Tech (Computer Systems Technician)
- Computer Systems Specialist
- Computer Tech (Computer Technician)
- Computer Technical Specialist
Alternate titles
- Computer Technologist
- Customer Liaison
- Customer Service Technician (Customer Service Tech)
- Customer Support Analyst
- Customer Support Rep (Customer Support Representative)
- Customer Support Specialist
- Desktop Analyst
- Desktop Support Analyst
- Desktop Support Engineer
- Desktop Support Manager
- Desktop Support Specialist
- Desktop Support Technician (Desktop Support Tech)
- Desktop Technician (Desktop Tech)
- End User Support Specialist
- Health Information Technology Specialist
- Help Desk Analyst
- Help Desk Coordinator
- Help Desk Operator
- Help Desk Representative (Help Desk Rep)
- Help Desk Specialist
- Help Desk Support Specialist
- Help Desk Tech (Help Desk Technician)
- IS Tech (Information Systems Technician)
- IT Analyst (Information Technology Analyst)
- IT Associate (Information Technology Associate)
- IT Generalist (Information Technology Generalist)
- IT Help Desk Tech (Information Technology Help Desk Technician)
- IT Specialist (Information Technology Specialist)
- IT Support Analyst (Information Technology Support Analyst)
- IT Support Engineer (Information Technology Support Engineer)
- IT Support Specialist (Information Technology Support Specialist)
- IT Support Tech (Information Technology Support Technician)
- IT Tech (Information Technology Technician)
- LAN Applications Support Analyst (Local Area Network Applications Support Analyst)
- Micro Computer Specialist
- Micro Computer Support Specialist
- Micro Computer Technician (Micro Computer Tech)
- Operating Systems Specialist (OS Specialist)
- Operations Support Technician (Operations Support Tech)
- PC Consultant (Personal Computer Consultant)
- PC Installation Engineer (Personal Computer Installation Engineer)
- PC Specialist (Personal Computer Specialist)
- PC Support Specialist (Personal Computer Support Specialist)
- PC Support Tech (Personal Computer Support Technician)
- PC Systems Coordinator (Personal Computer Systems Coordinator)
- PC Tech (Personal Computer Technician)
- Printer Technician (Printer Tech)
- Product Support Consultant
- Product Support Engineer
- Product Support Specialist
- Service Desk Analyst
- Software Installer
- Support Engineer
- Support Specialist
- Support Technician (Support Tech)
- Technical Services Specialist
- Technical Support Analyst
- Technical Support Call Center Representative (Technical Support Call Center Rep)
- Technical Support Engineer
- Technical Support Representative (Technical Support Rep)
- Technical Support Specialist
- Technical Support Technician (Technical Support Tech)
- User Support Analyst
- User Support Specialist
- Work Station Support Specialist
Average hourly wage $23.48 - $30.48
($48,850.00 - $63,410.00 annually)*
Annual total openings187
Total number employed2,835
A day in the life
- Working with Computers: Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Work activities
- Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution and solve problems.
- Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.
- Processing Information: Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Documenting/Recording Information: Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Interpreting the Meaning of Information for Others: Translating or explaining what information means and how it can be used.
- Monitoring Processes, Materials, or Surroundings: Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Evaluating Information to Determine Compliance with Standards: Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Communicating with People Outside the Organization: Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Analyzing Data or Information: Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Thinking Creatively: Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
- Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Inspecting Equipment, Structures, or Materials: Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Training and Teaching Others: Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Providing Consultation and Advice to Others: Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
- Developing and Building Teams: Encouraging and building mutual trust, respect, and cooperation among team members.
- Developing Objectives and Strategies: Establishing long-range objectives and specifying the strategies and actions to achieve them.
- Judging the Qualities of Objects, Services, or People: Assessing the value, importance, or quality of things or people.
- Performing Administrative Activities: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Estimating the Quantifiable Characteristics of Products, Events, or Information: Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
- Scheduling Work and Activities: Scheduling events, programs, and activities, as well as the work of others.
- Controlling Machines and Processes: Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
- Coaching and Developing Others: Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Repairing and Maintaining Electronic Equipment: Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
- Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Monitoring and Controlling Resources: Monitoring and controlling resources and overseeing the spending of money.
- Handling and Moving Objects: Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Selling or Influencing Others: Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Repairing and Maintaining Mechanical Equipment: Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
- Coordinating the Work and Activities of Others: Getting members of a group to work together to accomplish tasks.
- Guiding, Directing, and Motivating Subordinates: Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Performing General Physical Activities: Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
- Assisting and Caring for Others: Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment: Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
- Operating Vehicles, Mechanized Devices, or Equipment: Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
- Performing for or Working Directly with the Public: Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Staffing Organizational Units: Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
- Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.
- Integrity: Job requires being honest and ethical.
- Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Work styles
- Cooperation: Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Initiative: Job requires a willingness to take on responsibilities and challenges.
- Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
- Adaptability/Flexibility: Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Independence: Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Concern for Others: Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Persistence: Job requires persistence in the face of obstacles.
- Self-Control: Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Analytical Thinking: Job requires analyzing information and using logic to address work-related issues and problems.
- Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Innovation: Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Leadership: Job requires a willingness to lead, take charge, and offer opinions and direction.
- Social Orientation: Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Relationships: Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Working Conditions: Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
- Achievement: Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Work values
- Support: Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence: Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Recognition: Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
- Conventional: Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
- Realistic: Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
- Investigative: Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.
Work interests
- Social: Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
- Enterprising: Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
- Artistic: Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Work tasks
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Modify and customize commercial programs for internal needs.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
- Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Telecommunications: Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Work knowledge
- English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Education and Training: Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Mechanical: Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Engineering and Technology: Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Administrative: Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Communications and Media: Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Design: Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Production and Processing: Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Personnel and Human Resources: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Economics and Accounting: Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Building and Construction: Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Law and Government: Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Philosophy and Theology: Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Physics: Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Psychology: Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Geography: Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- History and Archeology: Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Chemistry: Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Foreign Language: Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Transportation: Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Sociology and Anthropology: Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Therapy and Counseling: Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Medicine and Dentistry: Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Biology: Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Fine Arts: Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Food Production: Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Written Comprehension: The ability to read and understand information and ideas presented in writing.
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Work abilities
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
- Near Vision: The ability to see details at close range (within a few feet of the observer).
- Speech Clarity: The ability to speak clearly so others can understand you.
- Speech Recognition: The ability to identify and understand the speech of another person.
- Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Fluency of Ideas: The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Category Flexibility: The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Perceptual Speed: The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
- Finger Dexterity: The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Originality: The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Flexibility of Closure: The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
- Visualization: The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
- Far Vision: The ability to see details at a distance.
- Time Sharing: The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Arm-Hand Steadiness: The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Memorization: The ability to remember information such as words, numbers, pictures, and procedures.
- Mathematical Reasoning: The ability to choose the right mathematical methods or formulas to solve a problem.
- Manual Dexterity: The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Speed of Closure: The ability to quickly make sense of, combine, and organize information into meaningful patterns.
- Number Facility: The ability to add, subtract, multiply, or divide quickly and correctly.
- Visual Color Discrimination: The ability to match or detect differences between colors, including shades of color and brightness.
- Control Precision: The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
- Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Multilimb Coordination: The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Auditory Attention: The ability to focus on a single source of sound in the presence of other distracting sounds.
- Extent Flexibility: The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
- Dynamic Strength: The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
- Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
- Rate Control: The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
- Reaction Time: The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- Hearing Sensitivity: The ability to detect or tell the differences between sounds that vary in pitch and loudness.
- Depth Perception: The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Stamina: The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Gross Body Coordination: The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Explosive Strength: The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
- Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you.
- Gross Body Equilibrium: The ability to keep or regain your body balance or stay upright when in an unstable position.
- Speed of Limb Movement: The ability to quickly move the arms and legs.
- Night Vision: The ability to see under low-light conditions.
- Peripheral Vision: The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
- Glare Sensitivity: The ability to see objects in the presence of a glare or bright lighting.
- Sound Localization: The ability to tell the direction from which a sound originated.
- Dynamic Flexibility: The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking: Talking to others to convey information effectively.
- Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
Work skills
- Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Writing: Communicating effectively in writing as appropriate for the needs of the audience.
- Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
- Learning Strategies: Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
- Service Orientation: Actively looking for ways to help people.
- Operations Monitoring: Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Troubleshooting: Determining causes of operating errors and deciding what to do about it.
- Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Instructing: Teaching others how to do something.
- Time Management: Managing one's own time and the time of others.
- Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Coordination: Adjusting actions in relation to others' actions.
- Quality Control Analysis: Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Operation and Control: Controlling operations of equipment or systems.
- Persuasion: Persuading others to change their minds or behavior.
- Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
- Operations Analysis: Analyzing needs and product requirements to create a design.
- Negotiation: Bringing others together and trying to reconcile differences.
- Programming: Writing computer programs for various purposes.
- Installation: Installing equipment, machines, wiring, or programs to meet specifications.
- Mathematics: Using mathematics to solve problems.
- Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Repairing: Repairing machines or systems using the needed tools.
- Technology Design: Generating or adapting equipment and technology to serve user needs.
- Equipment Selection: Determining the kind of tools and equipment needed to do a job.
- Management of Material Resources: Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Science: Using scientific rules and methods to solve problems.
- Management of Financial Resources: Determining how money will be spent to get the work done, and accounting for these expenditures.
Education & Training
Education Some college, no degree
Licensing Some professions require a specific license to work in Maine. For information on any licensing requirements for this and other occupations, visit the Maine Office of Professional and Financial Regulation.
Training Moderate-term on-the-job training
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Regional Occupation Data
Data provided by CWRI
Total number employed
2,835
Average annual wage*
$48,850 - $63,410
Annual total openings
187
Average hourly wage*
$23.48 - $30.48
Total number employed
492
Average annual wage*
$47,300 - $66,150
Annual total openings
38
Average hourly wage*
$22.74 - $31.80
Total number employed
578
Average annual wage*
$47,170 - $60,880
Annual total openings
46
Average hourly wage*
$22.68 - $29.27
Total number employed
1,341
Average annual wage*
No data available
Annual total openings
111
Average hourly wage*
No data available
Job description details and pay & demand data for this occupation provided by CWRI, ONET, and Career Onestop.
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